Refund Policy for all digital products

Overview:

Unlike physical products purchased at a store a digital product once purchased can not be effectivly returned. When you buy a physical product at a local market, if you are unhappy with it, provided it is not materially defective, you return it, the store refunds your money and the item then goes back on the stores shelf. In effect the sale is simply canceled with everyone returning to a pre sale state. The store has the item for sale on their shelf and you have your money back. It is as if the sale never even happened.

However a digital product often can not be returned. If you buy a software or a training for example you can not generally give it back once you download it. Because of this both the buyer and the vendor can not be returned to a pre sale state. You can get your money back, but you will still have the digital product you downloaded but can not return.

This opens the door for a lot of refund abuse in the world of selling digital products. It is for this reason that many physical stores do not extend their refund policy to digital products. For example: WalMart does not allow you to return movies you purchase if the package has been opened. This is because many people would abuse this by purchasing the movie, watching it, and then returning it afterwards.

While I personally extend a refund guarantee on all of my digital products the simple truth is that a ‘no questions asked’ guarantee is not practical because it opens up to much opportunity for ‘friendly fraud’ style abuse.

Because of this I have initialized the following refund policy for all of my digital products which I feel is both fair and ethical to both me as a seller and you as a buyer.

Refund period:

No refund period can be requests. It is not practically possible to give a refund as all content is been donated/sponsored by game developers or resellers.

PayPal disputes:

PayPal has a dispute policy in place to protect customers as well. A dispute is not an acceptable way to request a refund. Should you file a dispute, before it is completed , you will once again be reminded that a dispute is not a proper way to request a refund.

Please be aware that I will fight all disputes as they may be considered by PayPal as a negative report against my reputation. Also please be aware that your purchase access is tracked by your name, date, time, IP address, and email address. Because of this I win nearly 95% of all disputes filed. However this need not even be a concern since we have just established that PayPal is not the proper way to request a refund.

Because the dispute process often costs me time, and time has value, I am forced to implement a amendment to my refund policy. Filing a dispute will negate it and any purchase will be considered final the moment a dispute is filed. However once again there is no reason for that to need to happen since we now have a clear understanding of the refund policy.

It is my hope that this refund policy will be mutually beneficial giving you the buyer the confidence of knowing that you are protected from any unintentional miss representation or material defect in the digital products I offer for sale, while at the same time protecting me from any ‘friendly fraud’ type of abuse.

If you find this refund policy unacceptable than I will have to respectfully decline your business.

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